Qualification: Bachelor’s degree or Equivalent

Responsibilities:

• Monitor and maintain the performance, availability, and security of the company’s network and systems in the Network Operations Center (NOC).
• Proactively identify and troubleshoot network and system issues, working to resolve them in a timely manner to minimize downtime and impact on operations.
• Perform regular network and system monitoring, including analyzing logs and alerts, and taking appropriate actions to ensure optimal performance and reliability.
• Handle incident management by logging, categorizing, prioritizing, and escalating issues as necessary, and providing timely updates to stakeholders.
• Collaborate with cross-functional teams to investigate and resolve complex network and system issues, escalating to senior engineers or vendors when needed.
• Perform routine maintenance tasks, including patching, upgrades, and backups, following established procedures and best practices.
• Create and maintain documentation, including network diagrams, standard operating procedures, and knowledge base articles.
• Assist in the implementation and configuration of network and system monitoring tools and technologies.
• Stay updated with industry trends, emerging technologies, and best practices in network operations, and make recommendations for improvements.

Skills & Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Strong understanding of networking concepts, protocols, and technologies (e.g., TCP/IP, DNS, DHCP, VLANs).
• Experience with network monitoring and troubleshooting tools (e.g., Wireshark, Nagios, SolarWinds).
• Knowledge of routing and switching protocols (e.g., BGP, OSPF, VLANs).
• Familiarity with firewall and security technologies (e.g., IPSec, VPN, IDS/IPS).
• Understanding of server and system administration (e.g., Linux, Windows Server).
• Excellent problem-solving skills and ability to work under pressure in a fast-paced environment.
• Strong analytical and organizational skills, with attention to detail.
• Good communication and collaboration skills to effectively work with cross-functional teams and communicate technical issues to non-technical stakeholders.