How we work
How we take over and run your IT.
Every engagement follows the same four phases, on terms that fit how you want to work with us.
How we work
How we run managed services.
Every engagement follows the same four phases. We take over without disrupting service, then keep improving it once we’re running it.
Assess
Discovery of the client environment, tooling, risks and service requirements.
Transition
Structured knowledge transfer, runbooks and parallel run, with no disruption to service.
Operate
24x7 monitoring, incident, problem and change management through NOC and SOC teams.
Improve
Automation, AIOps and regular service reviews to reduce noise, cost and risk over time.
Built into every managed service
Engagement models
Work with us the way that fits.
Five ways to work with us, from full operational ownership to a specialist inside your team. The delivery standards are the same in every one.
What do you need from us?
Managed Services
We take on the day-to-day running of your environment, from monitoring and incidents to changes and the service desk, against SLAs agreed before we start.
- You keep
- Decisions, budgets and vendor relationships.
- Right for you when
- Your engineers’ time is better spent building than watching alerts at night.
Compare all five models
| Model | What it is | You keep | Right for you when |
|---|---|---|---|
| Managed Services | We take on the day-to-day running of your environment, from monitoring and incidents to changes and the service desk, against SLAs agreed before we start. | Decisions, budgets and vendor relationships. | Your engineers’ time is better spent building than watching alerts at night. |
| Dedicated Services | A named Provate team builds or transforms a platform for you, then stays on to run it. | The roadmap and the final say on every release. | You want the people who built the platform to be the ones who run it. |
| Staff Augmentation | Provate specialists join your team, work in your tools and take direction from your leads. | Day-to-day direction, priorities and your own processes. | You have the plan and the management, and need more hands or rarer skills. |
| Project Services | A defined piece of work, such as a migration, an implementation or a build, delivered against agreed milestones and acceptance criteria. | Sign-off on each milestone, and on any change to the scope. | You know what done looks like and want one team accountable for getting there. |
| Advisory & Consulting | Assessments, strategy and roadmaps from practitioners who also deliver, so the advice holds up in production. | The findings and the roadmap, whoever you choose to deliver it. | You want an outside view before committing budget. |